Returns & Refunds

We want your Zahrati experience to feel simple from checkout to the moment you receive your order.

30-day returns

You can request a return within 30 days of delivery.

Returns are subject to the eligibility and product-specific conditions described below.

How to start a return

1. Contact us first.
Email support@zahrati.shop with your order number and a short explanation of the return request.

2. Wait for return instructions.
We’ll confirm the next steps and provide the return instructions that apply to your order.

3. Send the item as instructed.
Please do not send a return to an address until you have received the correct return instructions from us.

Return condition

To help us process your return, please keep the product in the condition required by the product listing and applicable law. Items should be packaged securely so they are protected during transit.

Where permitted by applicable law, returns may be limited when an item has been used, altered, damaged after delivery, or otherwise falls outside the stated return conditions.

Damaged, defective, or incorrect orders

Received the wrong item, or did your order arrive damaged or defective? Please contact us as soon as reasonably possible at support@zahrati.shop.

Include your order number and photos when helpful. We’ll review the issue and work with you on the appropriate resolution.

Refunds

Once an eligible return is received and approved, any refund due will be issued to the original payment method, subject to applicable law and payment-provider processing times.

The time it takes for a refund to appear in your account can vary by bank or payment provider.

Items that cannot be returned

Any product-specific return exclusion or special condition will be disclosed on the relevant product page or otherwise before purchase.

Return shipping

Whether return shipping is provided or paid by the customer can depend on the reason for the return and the instructions applicable to the order. We’ll tell you the applicable return-shipping requirements when we respond to your return request.

Questions about a return?

Email support@zahrati.shop with your order number. We’re happy to help you through the process.

Nothing on this page is intended to remove or reduce any mandatory consumer rights that apply to your purchase.